ADDENDUM TO APPENDIX I - BEST VALUE AND LOCAL PERFORMANCE INDICATORS: REVIEW OF WAVERLEY'S PERFORMANCE WITHIN THE FIRST SIX MONTHS OF 2003-2004 AND PROPOSED TARGETS FOR 2006-2007 : Executive on 03/02/2004

Waverley Borough Council Committee System - Committee Document

Meeting of the Executive held on 03/02/2004
ADDENDUM TO APPENDIX I - BEST VALUE AND LOCAL PERFORMANCE INDICATORS: REVIEW OF WAVERLEY'S PERFORMANCE WITHIN THE FIRST SIX MONTHS OF 2003-2004 AND PROPOSED TARGETS FOR 2006-2007

ADDENDUM TO
APPENDIX I

WAVERLEY BOROUGH COUNCIL

EXECUTIVE – 3RD FEBRUARY 2004

BEST VALUE AND LOCAL PERFORMANCE INDICATORS: REVIEW OF
WAVERLEY’S PERFORMANCE WITHIN THE FIRST SIX MONTHS OF
2003/2004 AND PROPOSED TARGETS FOR 2006/2007

[Wards Affected: All]

Members are asked to read this paper having regard to

Appendix I (already circulated)

The following is a summary of the comments made by the respective Overview and Scrutiny Committees with regard to those indicators which fall within their own remits.

Environment and Leisure Overview and Scrutiny

Environment Services

(Page 88 refers)

BVPI

82a Officers explained to Members that the figure for the third quarter was 18.8% and that this figure did not include the latest rounds. Officers therefore felt that the target of 24% would be met by the end of the year.

89 Members questioned why the target of 72% was not met in customer satisfaction with cleanliness standards. Officers explained that the contract had been re-let to allow it time with other environmental contracts, however, due to the short period of time only the incumbent contractor submitted a tender and increased their prices. Officers also pointed out that this was not a measure of cleanliness, but of satisfaction with cleanliness. Members noted that the street cleaning regime had been reduced significantly and agreed that the 72% target should be met.

90a Members asked why this figure was 10% below the target of 84%. Officers responded that this was due to the survey being carried out in the summer and had therefore missed 16,000 properties included in the new rounds. Members agreed that the higher target should be retained.

91 Officers informed Members of an updated figure for the third quarter of 98% and confirmed that the target would therefore be met.

LOLE

Officers informed Members that all LOLE targets had been met.

Planning

(page 89 refers)

BVPI

109b The Director of Planning and Development explained that the Government was planning to identify low service providers and that this service needed to improve drastically and reach 50% in twelve months in order to avoid being ‘named and shamed’. Members required clarification of ‘minor applications’ and were informed that any development of up to 10 dwellings was so classified.

109c The Director again explained that this score was improving and had in part been low because of the major restructuring of the Planning Department last year, coupled with the introduction of two new computer systems and staffing problems. It was anticipated that the staffing problems were now resolved and performance would improve.

Members questioned whether a LOLE should be established measuring the number of appeals dismissed, however, apparently there had been one that had been withdrawn. Members congratulated officers on targets that had been maintained or improved.

Cultural Services

(Page 89 refers)

BVPI

170c Officers explained that this target would not be met as the turnover of staff had led to a reduction in the numbers of school groups visiting.

LOLE

15 Officers explained that this target would not be met as Sport England had withdrawn all funding.

29 a-c Officers explained that it was unlikely that this target would be met as the definitions of LAP LEAP and NEAP had been changed.

Members felt that some targets should be increased in order to improve services by setting challenging targets.

Corporate Overview and Scrutiny

The Committee received a report on this matter but because of time pressures at the meeting was unable to make any observations to be passed to the Executive.

Community Overview and Scrutiny

The Community Overview and Scrutiny Committee had no specific comments it wished to make to the Executive.

comms/O&S/2003/2004/005