Waverley Borough Council Committee System - Committee Document
Meeting of the Corporate Overview and Scrutiny Committee held on 23/01/2006
Service Review of Accountancy and Exchequer Services Progress Report
WAVERLEY BOROUGH COUNCIL
CORPORATE OVERVIEW AND SCRUTINY COMMITTEE – 23RD JANUARY 2006
SERVICE REVIEW OF ACCOUNTANCY AND EXCHEQUER SERVICES
[Wards Affected: N/A]
Summary and purpose
In May 2005, the Corporate Overview and Scrutiny Committee considered the service review of Waverley’s Accountancy and Exchequer Services. This report shows the progress made on the agreed Improvement Plan during 2005.
Quality of life implications
There are no quality of life implications directly associated with this report. However, some of the services to be reviewed are provided directly to the public and local businesses and the review considers the opportunities for improving public access and methods of communication.
The service review considers the extent to which the new financial systems provide the capacity to improve services to customers and examines how these systems should be developed in the future.
Resource and legal implications
The resources used to undertake this review were contained within existing budgets. The Improvement Plan identifies where actions require additional resources. Most actions need a focus of staff resource on particular development areas and this will be managed through the Service Plan and individual staff appraisals and monitored through team meetings and the Finance Department Management Group.
1. The service review focused on the exchequer and the accountancy functions of the Finance Department at Waverley which provide financial services in support of all the Council’s activities. Exchequer Services ensure that all payments (staff salaries, Members’ allowances, creditors etc.) are made and that all sundry income due to the Council is collected and accounted for. Accountancy provides a professional accountancy service in support of many of the Director of Finance’s statutory responsibilities and in order to ensure that sufficient financial resources are available to fund all the Council’s activities.
2. The service review identified that a range of high quality core finance services is provided to the Council and that customer satisfaction levels are high. Chief Officers, managers and Members have confidence in the services and the staff. The staff are committed and have demonstrated that they respond well to change.
3. In general, the services compare well to other authorities in terms of cost and output and, taking the high customer satisfaction levels into account, these services are considered to provide Waverley with good value for money.
4. It was also identified that, in some areas, the services could be more aligned to customers’ needs and a degree of modernisation and innovation is necessary to take the service forward. The Improvement Plan at
aims to ensure that the services are developed and improvements are made into the future. The Improvement Plan has been updated to include progress made against the agreed actions in 2005.
It is recommended that the Corporate Overview and Scrutiny Committee notes the progress made on the Improvement Plan for Accountancy and Exchequer Services and forwards any observations to the Executive.
There are no background papers (as defined by Section 100D(5) of the Local Government Act 1972) relating to this report.