| Option | Advantage | Disadvantage |
 | | |
| I – No change | -Good customer service currently | -May not fit with Council’s wider customer vision
-may not reflect growth in e- payments
-May not be economical |
| II –Vary opening hours of current cashier service and/or the availability of cash receipting at all offices | -May achieve saving | -Confuse customers
-Limited value
-May affect collection rates if no alternative methods are offered as well or current methods are enhanced |
| III - Increase promotion of current non-cash payment methods and scale ‘over the counter’ cashiering down when cash transactions reduce significantly | -May achieve savings in medium term
-could enable development of Customer Services Project | -Lose economies of scale in having central service
-Limited scope to scale down
-May reduce customer service |
| IV - Option (III) plus introduce new non-cash transaction methods, for example payment cards which are acceptable in other outlets such as the Post Office and Pay Point – keep small scale central ‘over the counter’ cashiering service | -good customer service and managed reduction of the Council’s cash handling
-could enable development of Customer Services Project | -set up costs
-transaction costs may not be offset by savings
-Lose economies of scale in having central service
-Limited scope to scale down |
| V - Eliminate all the Council’s cash handling by developing non-cash methods and establishing arrangements with other outlets and third parties for all cash transactions, including payment automated payment kiosks | -may achieve savings
-could enable development of Customer Services Project | -impact on cashiers staff
-viability of locality offices
-reduced customer service
-up-front costs
-impact on staff |
| VI - Keep cashiering function but devolve cashiers and cash collection facility to service department front-desks at Godalming | -may fit with CRM approach
-one-stop service for customer | -impact on staff
-practicalities of postal payments, cash handling, query handling.
-Security over cash |