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Waverley Borough Council Committee System - Committee Document

Meeting of the Executive held on 02/08/2004
ANNEXE 2 - OFFICER COMMENTS ON BEST VALUE AND LOCAL PERFORMANCE INDICATORS - 2003/2004 OUTTURN DATA



ANNEXE 2

Officer Comments on Best Value and Local Performance Indicators – 2003/04 Outturn Data

General Corporate Health

BVPI 3 Citizens satisfied with overall service provided (%)

The figure of 59% is lower than the 60% previously reported because the Office of the Deputy Prime Minister (ODPM) has weighted the data that we provided by age, gender and ethnicity – your officers initially reported the unweighted figure.

The indicator shows a fall in customer satisfaction from three years ago from 66% to 59%. However, national data published recently by the ODPM indicates that this reflects a national trend. The national average for this indicator has fallen from 65% in 2000/01 to 55% - a fall greater than that in Waverley.

BVPI 4 Complainants satisfied with the handling of the complaint (%)

The figure of 30% is lower than the 31% previously reported because the Office of the Deputy Prime Minister (ODPM) has weighted the data that we provided by age, gender and ethnicity – your officers initially reported the unweighted figure.

The indicator shows a significant fall in customer satisfaction from three years ago (49% to 30%). To a degree this reflects a national trend - the national average for this indicator has fallen from 40% in 2000/01 to 33% - however, Waverley’s fall in satisfaction was greater.

BVPI 8 Undisputed invoices paid within 30 days (%)

Significant improvements in the proportion of invoices paid promptly have been achieved in recent years and the council’s performance is now around 97%. However, this is short of the Government’s target that 100% of all undisputed invoices should be paid within 30 days.

Housing Benefit/Council Tax Benefit

BVPI 76 a-d Number of claimants visited/ fraud investigators/ fraud investigations/ prosecution & sanctions per 1,000 caseload

This is a new indicator for 2003/04. No targets have been set because the Council has not measured its performance in relation to benefit fraud investigation in this way before. Targets will be set for 2004/05 to reflect the Government’s new requirements in this area.

Finance department

LOBT3 Average rate of return on the Council’s investments compared with the average 7-day LIBID rate

A 0.5% increase in base rates increased the average 7-day LIBID rates. Most investments are at fixed rates, therefore there is a delay before interest earned reaches current interest rates.

Housing

BVPI 164 Following the CRE code of practice in rented housing and Good Practice Standards for tackling racial harassment.

The introduction of additional requirements for 2002/03 in relation to following good practice standards for tackling racial harassment meant the Council was unable to comply. An action plan was developed during 2003/04 to implement the good practice standards and at an operational level within the housing service the key elements have been dealt with.

LOHO 17 Number of new tenants interviewed prior to their tenancy commencing by a member of housing management team expressed as % of the total number of new tenants

Final outturn from 2003/04 has exceeded target by 6%.

Community Safety

BVPI 127a, b, c &d Violent offences committed per 1,000 population

The significant increase in all forms of violent crime is explained partly by new ways of categorising crime and by increased reporting.

Environmental services

BVPI 82a Household waste that is recycled (%)

The March 2004 recycling rate was 26% for the month, which exceeds the Council's own agreed annual target for 2003/04 of 24%.

BVPI 82b Household waste that is composted (%)

This indicator does not include home composting.

BVPI 90b People satisfied with recycling facilities

The survey was undertaken before the kerbside service was fully implemented.

BVPI 91 Population served by kerbside collection of recyclables (%)

The drop in performance from 2001/02 to 2002/03 was not a result of a reduced household collection service but was calculated as a percentage of a greater number of households.

BVPI 199 Cleanliness of relevant land and highways

As this is the first year of this performance indicator we are awaiting published data from other authorities to determine top quartile target for Waverley. Percentage relates to relevant land having combined deposits litter and detritus assessed as significant or heavy.

LOLE3 Average number of days to remove fly-tips

The calculation of the outturn for 2002/03 has been more accurately calculated at 3 days.
Whilst the 2002/03 performance was improved upon and the first 3 quarters of 2003/04 were on target, the final quarter saw a number of large fly tips for which a specialist contractor needed to be used.

Cultural services

BVPI 170c Number of pupils visiting museums and galleries in organised school groups

The Education Officer vacancy for a period of time led to an underperformance in this target.

LOLE 15 Number of major sports grant awards made in Waverley (from 2003/04)

As previously reported, Sport England suspended grant awards during the year (Football Foundation and NOF large awards just fell outside this financial year) and fewer grant applications in non-deprived areas of the country such as Waverley are being successful.

LOLE 25a, b & c Number of visits per 1,000 population to Waverley’s Sports Centres

General (national) leisure centres' attendances have been down. More competition in the area for leisure/home entertainment.

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