No | Para Ref (to CPA Report) | What? | How? | Who by? | When? |
| 1. | 78/91/104 | Improve speed with which planning applications are dealt | · Address undelivered items in the Planning Best Value Improvement Plan (e.g. role of Committees and level of delegation)
· Address the measures required to attract the maximum possible Planning Delivery Grant
· Develop a more formal approach to when and how we negotiate with a planning applicant. | John Anderson
ditto
ditto | Progress being made against the Planning Best Value Improvement Plan
Measures in place
See report to September Development Control Committee
NB see first half BVPIs for evidence of improvement. |
| 2. | 42 | Maintain focus on decent home standard | · Continue with stock options appraisal process | David January | Decision taken to go for stock transfer – Full Council 10 January 2005 |
| 3. | 84/96 | Improve housing benefits performance | · Appoint a new Benefits Manager
· Move BVPIs back to Upper Quartile
· Focus on a performance culture in Benefits | Paul Wenham
ditto
ditto | Done (March 2004)
By end 2005/06
NB see first half BVPIs for evidence of improvement.
Benefits backlog cleared July 2004 |
| 4. | 77 | Meet statutory recycling targets | · Ensure that an informed decision is taken about the possibilities of using Mechanical Biological Treatment (MBT) and/or green waste separation coupled with an active and enforced waste minimisation programme. | Peter Maudsley | Enforced Waste minimisation programme commenced September 2004
Phase 2 provisional start date July 2005
Tour to MBT plant organised; report on MBT considered; Draft Joint Municipal Waste Strategy to be updated to take account of new Government guidance. |
| 5. | 77 | Improve Environmental Health performance | · Recruit two new staff for Health & Safety Inspection | Martin Shorten | One EHO appointed July 2004. Second appointee – three attempts at recruitment made EHO will start 24 January 2005
Progress made against Internal Audit recommendations. |
| 6. | 128 | Complete Private Housing Survey | · Included in 2004/05 & 2005/06 Capital Programmes | Martin Shorten/ John Swanton | Building Research Establishment commissioned to undertake modelling exercise, which should be completed by 31 March 2005.
If the modelling exercise identifies gaps in data then small-scale targeted survey work will be undertaken in 2005/06 |
| 7. | 43 | Update Social Inclusion Policy | · Active membership of Surrey Equality Partnership
· Chief Executive to set up officer working group | Richard Wood
Christine Pointer | New policy to be drafted February 2005 |
| 8. | S/W | Improve Performance Management:
· 22· · 65· ·
· 20
· 66
· 61/31/100
· 19
·
· 44
· 126
· 64·
· 33 | · Develop a Corporate Plan (& link with Community Strategy)
· Develop and publicise corporate service standards
· Develop consistent approach to setting aims and targets
· Improve base-line data for Community Safety
· Improve Service Planning – more consistent and aligned to the budget process
· Develop action plan for Community Strategy
· Improve performance information to Councillors
· Develop monitoring & evaluation of implementation of plans & strategies
· Develop role for O&S in above
· Be more explicit about what is and is not a corporate priority | Louise Goodfellow/
Anne Bott
Louise Goodfellow/ Improving Performance Group (IPG)
ditto
Eve Wilmott
Louise Goodfellow/IPG
Anne Bott
Louise Goodfellow
ditto
ditto
Anne Bott/ Louise Goodfellow | Published June 2004
April 2005
Discussed IPG September 2004 & guidance issued for Autumn target setting
Data from Crime & Disorder Audit analysed December 2004
Service Plans to be published on website end March 2005
December 2004
See June/July reports to O&S Committees & Executive
More detailed evaluation information to be included in the Corporate Plan 2005/06 – to be published 30 June 2005
See June/July reports to O&S Committees & Executive
February 2005 |
| 9. | 34 (32 & 127) | Develop Consultation Strategy (including plans for engaging with BME community and mechanisms for feedback to consultees) | · Develop Consultation Strategy
· Exploit synergies between a corporate Consultation Strategy and Planning’s Statement of Community Involvement | Louise Goodfellow
John Anderson | February 2005 |
| 10. | 67/99 | Develop Risk Management | · Maintain operational and strategic risk registers
· Involve and inform Members
· Include risk management in Service plans
· Repeat and reinforce staff awareness training | Graeme Clark | Reassessment of Corporate risk management registers –January 2005
Member briefings March/April 2005
Included as column in SP Action Plans
Staff refresher training spring 2005 |
| 11. | 57/107 | Push procurement strategy forward | · Appoint Member champion
· Update strategy (taking National Procurement Strategy into account)
· Link procurement group with the IEG group
· Ensure strategy addresses issues around ensuring value for money | Peter Maudsley | Member champion appointed
Strategy updated
Link with IEG made
VFM study commissioned |
| 12. | 55/101 | Develop workforce planning | Proposal& Action Plan to Chief Officers Group | Alex Overington | March 2005 |
| 13. | 56 | Strengthen challenge in Overview & Scrutiny |  | | See examples of O&S in-depth reviews – Mayoralty (Corporate O&S); CABx (Community O&S) and Fly-tipping, Development Control (ELOS) |
| 14. | 116 | Improve staff feedback mechanisms | | Christine Pointer/ Louise Goodfellow | New “Soundwave” launched January 2005
February 2005 |