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Waverley Borough Council Committee System - Committee Document

Meeting of the Executive held on 12/06/2007
Annexe to Appendix E



General Households Survey (Now Confirmed)

Max Margin of Error Permitted = 3.00%
BV RefSatisfaction with…
Weighted 2003 Score (Audited)
Weighted 2006/07 Score
Trend
All England Quartile 2006/07
3Council Services, Overall
60%
50%
TBC
4Complaints Handling
30%
29%
TBC
89Cleanliness of Local Areas
63%
68%
Bottom
90aWaste Collection
93%
52%
Bottom
90bWaste Recycling
74%
64%
Bottom
119aSports & Leisure Facilities
58%
57%
Third
119cMuseums & Galleries
45%
45%
Second
119dTheatres & Concert Halls (Arts Activities & Venues)
39%
35%
Third
119eParks & Open Spaces
87%
73%
Second

Benefits Survey

Max Margin of Error Permitted = 4.00%
BV RefSatisfaction with…
Weighted 2003 Score (Audited)
Weighted 2006/07 Score
Trend
All England Quartile 2006/07
80aContact with the Benefits Office
86%
86%
TBC
80bStandards of Service in the Benefits Office
85%
78%
TBC
80cThe Benefits Telephone Service
77%
79%
TBC
80dStaff in the Benefits Office
86%
83%
TBC
80eBenefits Forms
65%
62%
TBC
80fSpeed of the Benefits Service
76%
73%
TBC
80gThe Benefits Service, Overall
84%
80%
TBC

Housing STATUS (Tenants) Survey

Max Margin of Error Permitted = 4.00%
BV RefSatisfaction with…
Weighted 2003 Score (Audited)
Weighted 2006/07 Score
Trend
All England Quartile 2006/07
74aService Provided by Landlord, Overall
81%
78%
TBC
74bService Provided by Landlord (BME BME = Black and Minority Ethnic Groups)
76%
80%
TBC
74cService Provided by Landlord (Non-BME Groups)
82%
78%
TBC
75aOpportunities for Participation, Overall
58%
65%
TBC
75bOpportunities for Participation (BME Groups)
78%
54%
TBC
75cOpportunities for Participation (Non-BME Groups)
58%
66%
TBC

Planning Survey

Max Margin of Error Permitted = 5.00%
BV RefSatisfaction with…
Weighted 2003 Score (Audited)
Weighted 2006/07 Score
Trend
All England Quartile 2006/07
111Planning Service, Overall
56%
59%
TBC


ANNEXE FOUR: Costs of Surveys Performed by Contractors


SurveyContractorContracted Fee
General HouseholdsQCL Market Research8,484 Includes 3% reduction for Surrey Districts
BenefitsQCL Market Research3,710 Includes 3% reduction for Surrey Districts
Housing STATUSmruk11,000





ANNEXE FIVE: Audit Commission Timetable

BEST VALUE THREE-YEARLY SURVEYS 2006/07
Apr-06
May-06
Jun-06
Jul-06
Aug-06
Sep-06
Oct-06
Nov-06
Dec-06
Jan-07
Feb-07
Mar-07
General Survey
1st Benefits Survey
2nd Benefits Survey
Planning Survey
Tenants' Survey
LEGEND
Sampling Window
Fieldwork Period
Submission Period
Comms/exec/2007-08/013 bvss annexes