Waverley Borough Council Committee System - Committee Document Meeting of the Executive held on 12/06/2007 Annexe to Appendix E

ANNEXE THREE: PROVISIONAL BVPI SCORES

Max Margin of Error Permitted = 3.00%

BV Ref	Satisfaction with…	Weighted 2003 Score (Audited)	Weighted 2006/07 Score	Trend	All England Quartile 2006/07
3	Council Services, Overall	60%	50%		TBC
4	Complaints Handling	30%	29%		TBC
89	Cleanliness of Local Areas	63%	68%		Bottom
90a	Waste Collection	93%	52%		Bottom
90b	Waste Recycling	74%	64%		Bottom
119a	Sports & Leisure Facilities	58%	57%		Third
119c	Museums & Galleries	45%	45%		Second
119d	Theatres & Concert Halls (Arts Activities & Venues)	39%	35%		Third
119e	Parks & Open Spaces	87%	73%		Second

Benefits Survey

Max Margin of Error Permitted = 4.00%

BV Ref	Satisfaction with…	Weighted 2003 Score (Audited)	Weighted 2006/07 Score	Trend	All England Quartile 2006/07
80a	Contact with the Benefits Office	86%	86%		TBC
80b	Standards of Service in the Benefits Office	85%	78%		TBC
80c	The Benefits Telephone Service	77%	79%		TBC
80d	Staff in the Benefits Office	86%	83%		TBC
80e	Benefits Forms	65%	62%		TBC
80f	Speed of the Benefits Service	76%	73%		TBC
80g	The Benefits Service, Overall	84%	80%		TBC

Housing STATUS (Tenants) Survey

Max Margin of Error Permitted = 4.00%

BV Ref	Satisfaction with…	Weighted 2003 Score (Audited)	Weighted 2006/07 Score	Trend	All England Quartile 2006/07
74a	Service Provided by Landlord, Overall	81%	78%		TBC
74b	Service Provided by Landlord (BME BME = Black and Minority Ethnic Groups)	76%	80%		TBC
74c	Service Provided by Landlord (Non-BME Groups)	82%	78%		TBC
75a	Opportunities for Participation, Overall	58%	65%		TBC
75b	Opportunities for Participation (BME Groups)	78%	54%		TBC
75c	Opportunities for Participation (Non-BME Groups)	58%	66%		TBC

Max Margin of Error Permitted = 5.00%

BV Ref	Satisfaction with…	Weighted 2003 Score (Audited)	Weighted 2006/07 Score	Trend	All England Quartile 2006/07
111	Planning Service, Overall	56%	59%		TBC

ANNEXE FOUR: Costs of Surveys Performed by Contractors

Survey	Contractor	Contracted Fee
General Households	QCL Market Research	£8,484 Includes 3% reduction for Surrey Districts
Benefits	QCL Market Research	£3,710 Includes 3% reduction for Surrey Districts
Housing STATUS	mruk	£11,000

ANNEXE FIVE: Audit Commission Timetable

BEST VALUE THREE-YEARLY SURVEYS 2006/07

Apr-06

May-06

Jun-06

Jul-06

Aug-06

Sep-06

Oct-06

Nov-06

Dec-06

Jan-07

Feb-07

Mar-07

General Survey

1st Benefits Survey

2nd Benefits Survey

Planning Survey

Tenants' Survey

LEGEND

Sampling Window

Fieldwork Period

Submission Period

Comms/exec/2007-08/013 bvss annexes