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Waverley Borough Council Committee System - Committee Document

Meeting of the Corporate Overview and Scrutiny Committee held on 21/03/2006
Minutes



29
MINUTES of the MEETING of the CORPORATE OVERVIEW AND SCRUTINY COMMITTEE held on 21st March 2006
(To be read in conjunction with the Agenda for the meeting)
*Mr R J Gates (Chairman)*Dr M-G Lane
Mr M A Clark (Vice-Chairman)*Mr J C S Mackie
*Mr M H W Band*Mrs A E Mansell
Dr J F A Blowers*Mr W M Marshall
Captain P G Burden*Mr P J Nicholson
*Mrs C CockburnMr C C E Slyfield
*Mr B A EllisMr R C Terry
*Mrs M V M Hunt*Mr K Webster
*Mrs S R Jacobs
*Present

70. MINUTES (Agenda Item 2)

The Minutes of the Meeting held on 23rd January 2006 were confirmed and signed.

71. APOLOGIES FOR ABSENCE (Agenda Item 3)

Apologies for absence were received from Dr J F A Blowers, Captain P G Burden, Mr M A Clark and Mr C C E Slyfield.

72. DISCLOSURE OF INTERESTS (Agenda Item 4)

Mrs A E Mansell declared a personal interest in Agenda Item 8 relating to East Street as a member of Farnham Town Council, because the site was within her ward, and as the wife of the Executive Portfolio Holder for East Street.

73. EXECUTIVE FOUR-MONTH ROLLING PROGRAMME (Appendix A; Agenda Item 6)

RESOLVED that the Four-Month Rolling Programme of Executive key decisions be noted.

74. COMMITTEE WORK PROGRAMME (Agenda Item 7)

RESOLVED that the current items on the Committee's Work Programme be noted.

75. EAST STREET – UPDATE (Agenda Item 8; Appendix B)

It was reported to the meeting that, following a series of five meetings with the developer, a comprehensive report was now being written which would be considered in due course by the meetings scheduled and detailed at Appendix B. The Committee agreed that the date for the Special Corporate O & S Committee should be set as 4th May 2006, to commence at 4.00 p.m.

RESOLVED that the current position regarding the East Street Scheme be noted.


76. LOCAL GOVERNMENT REVIEW – UPDATE ONLY (Agenda Item 9; Appendix C)

The Committee received a report, previously considered by the Local Government Reorganisation SIG and the Executive, setting out an interim strategy and short-term tactics on how to respond to the current debate on the future structure for Local Government in England.

The Committee commended both the SIG and the Executive for its work to date and wished to emphasise the Executive’s decision to oppose any proposals to include any part of the Borough in the proposed Blackwater Valley City region.

The Committee also agreed to make the following observations:-

1. that members would like the Executive to give equal weighting to the option of an enhanced status quo and pursue this option in whichever way possible; and

2. that there was some concern about the logical grouping with Guildford and Woking Borough Councils. Members did not want too much emphasis placed on the proposed grouping at this stage and suggested that it may be reconsidered.

RESOLVED that the observations set out above be forwarded to the Executive.

77. REVIEW OF CUSTOMER SERVICES (Agenda Item 10)

77.1 Presentation from QCL Market Research (Agenda Item 10.1)

The Committee received a very thorough and interesting presentation from QCL Market Research based upon the preliminary results of the residents’ survey about customer service at Waverley. The Committee welcomed the results and looked forward to receiving a comprehensive written report on the final outcome of the survey in due course.

77.2 Member Visit to Chorley Borough Council (Agenda Item 10.2; Appendix D)

The Committee received feedback from members and officers following the visit in February to Chorley Borough Council in Lancashire. Members received the report with interest.

RESOLVED that the progress on the review of Customer Services be noted.

78. BEST VALUE AND LOCAL PERFORMANCE INDICATORS: REVIEW OF WAVERLEY'S PERFORMANCE FOR THE THIRD QUARTER OF 2005/2006 (Agenda Item 11; Appendix E)

Members were reminded that it had been agreed by the Executive that a Sub-Committee should be established to look at the performance indicators in greater detail. The Sub-Committee had now met for the first time and a note of its findings was tabled at the meeting, a copy of which is attached as an Annexe to these minutes.

The Sub-Committee identified a number of indicators that would be more usefully reported on an annual basis, these being:

It was also decided that some indicators would benefit from having quarterly targets identified, to help members understand the profile for performance, and the likelihood of meeting the target by year-end. Prime examples of such indicators are:

In the case of such indicators – where quarterly-defined targets are desirable, and there is a key link between the measure and organisational efficiency – the Sub-Committee identified continued regular reporting and monitoring as an important factor.

The Sub-Committee identified that, in the case of indicators such as BVPI 78 a/b, it would be useful to receive contextual information. BVPI 78 a/b measures processing time for benefit claims, but does not account for the time taken by the claimant to present all of the necessary paperwork. In this example, the relevant contextual information is already collected by Waverley.

The Sub-Committee identified that, in the case of indicators such as BVPI 79 a/b, it would be more useful to see the indicator expressed in more meaningful terms. In the case of BVPI 79a, which measures the accuracy of benefits calculation, this may mean recording the financial value of inaccuracies. Similarly, for BVPI 79b, a measure expressing the amount of money collected and the average time to do so would be more meaningful than a percentage figure.

In respect of BVPI 156, which measures the proportion of Local Authority buildings open to the public that are suitable for access by the disabled, the Sub-Committee asked for a detailed list of non-compliant premises, to be considered at their next meeting.

RESOLVED that the observations set out above be passed to the Executive.

The meeting closed at 9.16 p.m.




Chairman



comms/o&s1/2005-06/053
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