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Waverley Borough Council Committee System - Committee Document

Meeting of the Executive held on 28/10/2003
The National Strategy for Local E-Government


The national strategy for local e-government

A checklist for councillors and chief executives

The national strategy aims to set out briefly and clearly the issues that council leaders, members, e-champions, chief executives and senior managers should be considering, the questions they should ask of their organisations and the national framework that is being created to support them.

Local e-government is a core part of the drive to improve and modernise local government. It can help you to:

Transform services – making them more accessible, more convenient, more responsive and more cost-effective.
Renew local democracy - making councils more open, more accountable, more inclusive and better able to lead their communities.
Promote local economic vitalitycreating a modern business environment can promote jobs skills, jobs and investment in your area.

The Checklist

The checklist gives you a handy way to prompt your council to think through the issues you will need to address – and to consider them in the wider context of your council’s objectives.

Further information, details and guidance can be found at the government’s portal for local government information
and at the National Strategy Website


1 Who leads e-government in your council?
Have you appointed senior councillor and manager e-champions?
Do you have a strategy to engage service managers and staff?
2 Does your local e-government strategy support:
your Community Strategy?
your Best Value Performance Plan?
your Local Public Service Agreement?
your service strategies?
3 Do you regularly review progress against your local strategy?

Transforming services

4 Do you have a customer access strategy? 5 How will you help and encourage people to use electronic services? 6 Are you building services around customers? 7 Are you re-designing administrative processes to make your employees’ jobs easier, more productive and more effective?
8 Are you planning to use Pathfinder and National Project products to help transform your services and achieve your e-government target? Renewing local democracy

9 Are you using e-government to increase opportunities for more people to:
Contact your council?
Find out what it is doing?
Express their views and make decisions on services and plans?
Access the information you hold about them?
Complain when things go wrong?
Debate issues of local importance with you – and with each other?
10 Do your councillors have access to:
The internet?
Information that is comprehensive and easy to use about your area and your council’s
performance – and how they compare to others?
11 Does your e-government strategy promote social inclusion? Promoting local economic vitality

12 How do you present your area as a place to do business? 13 How do you do business with local businesses? 14 Do businesses in your area have access to a high-speed communications infrastructure? 15 Do you have a plan to increase the ICT skills of your workforce and population?

Delivering local e-government

16 Do you have a delivery plan to support your local e-government strategy? People?
17 Have you set targets and established ways to measure:

The availability of your electronic services?
Take up of your services by different delivery channels?
The value for money of your electronic services?
Progress in joining up services?
The participation of more people – and a wider range of people – in local democracy?
The contribution of e-government to your local economy?