Waverley Borough Council Home Page Waverley Borough Council Home Page


Waverley Borough Council Committee System - Committee Document

Meeting of the Executive held on 07/12/2004
Implementing Electronic Government Return 2004 (IEG4)



Summary & Purpose
The purpose of this report is to approve the submission of the Council’s “Implementing Electronic Government Year 4 Return” (IEG4) to the Office of the Deputy Prime Minister (ODPM) in order to be eligible to receive a capital grant of 150,000 for 2005/06 to invest in electronic service delivery.

Quality of Life Implications
Natural Resource Use
Pollution Prevention and Control
Biodiversity and Nature
Local Environment
Social Inclusion
Safe Communities
Local Economy
Natural
Resource Use
Pollution
Prevention and Control
Biodiversity
and Nature
Local
Environment
Social
Inclusion
Safe, Healthy
and Active
Communities
Local
Economy
Positive
Positive
Positive
Positive
Positive
Positive
Positive


APPENDIX K
WAVERLEY BOROUGH COUNCIL

EXECUTIVE – 7TH DECEMBER 2004

_________________________________________________________________________

Title:

IMPLEMENTING Electronic Government RETURN 2004 (IEG4)

[Wards Affected:All]
_________________________________________________________________________

Summary and purpose:

The purpose of this report is to approve the submission of the Council’s “Implementing Electronic Government Year 4 Return” (IEG4) to the Office of the Deputy Prime Minister (ODPM) in order to be eligible to receive a capital grant of 150,000 for 2005/06 to invest in electronic service delivery.

_________________________________________________________________________

Quality of life implications – social, environmental & economic (sustainable development):

The national strategy for local e-Government seeks to exploit the potential of new technology to address a range of priorities for service delivery including the local economy, community safety, social inclusion, the environment, etc.

E-Government implications:

Submission of the IEG4 Return to the ODPM is key to the Council’s delivering its e-Government strategy.

Resource and legal implications:

If the ODPM assesses the IEG4 Return to be satisfactory the Council may be eligible for a capital grant of 150,000 in 2005/06 to invest in e-Government.

_________________________________________________________________________

Introduction and Background

1. Members will be aware that, over the past three financial years, the submission of an annual IEG return to the Office of the Deputy Prime Minister (ODPM) has resulted in Waverley receiving capital grant, to the total of 750,000 over the three years, to invest in electronic service delivery. The submission of a satisfactory IEG4 return, before the deadline of 20th December 2004, would make Waverley eligible to receive a capital grant of 150,000 in 2005/06.

Implementing Electronic Government Return 2004 (IEG4)

2. The IEG4 return consists of seven sections. These are listed below. Unlike previous years, the IEG4 return has to be submitted on-line by posting each section to the Improvement and Development Agency’s (IDeA’s) website. Consequently, instead of existing as a single document, the IEG4 return consists of a set of spreadsheets and documents from which the Council’s return will be “cut and paste” to the website. These are contained within Annexe 1 to this report – “Implementing Electronic Government Return 2004” – which has been circulated as a separate enclosure for ease of reference. (A hard copy of Annexe 1 has been placed in the Members’ Room for those wishing to see a colour copy of section 2.)

Local Context Statement (Section 1 -Annexe 1) Priority Service & National Strategy Transformation Outcomes for Local e-Government (Priority Outcomes) (Section 2 - Annexe 1) Change Management (Section 3 - Annexe 1) BVPI 157 (Section 4 - Annexe 1) Access Channel Take-up (Section 5 - Annexe 1) Local e-Government Implementation Expenditure (Section 6 - Annexe 1) Local e-Government Programme Efficiency Gains (Section 7 - Annexe 1) 3. Members are advised that, at the time of writing this report, guidance on the completion of the IEG4 return is still evolving. As a result, some of the sections within Annexe 1 of this report might need to be amended in the light of this guidance. In the event of any changes, the revised sections will be circulated to members prior to the meeting of the Executive.

Potential Risk to Receipt of Capital Grant

4. Members will be aware that the Council has been piloting the delivery of customer-focused electronic service delivery at its Locality Offices and introducing service-specific contact centres in some areas, e.g. the Planning Enquiry Team. Members will also be aware that the subject of Customer Relationship Management (CRM) system has been discussed on a number of occasions.

5. In those discussions it has been recognised that, in order to realise the customer service benefits and efficiency savings of implementing CRM, the structure and customer-service strategy of the organisation would have to be ready to take full advantage of the technology. It has also been recognised that the investment of resource would go beyond that of obtaining the system hardware and software. It would also require considerable investment in staffing and training, adaptation of office accommodation and telephony.

6. Furthermore, with the outcome of the Housing Options appraisal yet to be decided, but with the certainty that either outcome, ALMO or Stock Transfer, would have a significant impact upon the organisational structure of the Council, it would be ill-advised to make the significant levels of investment required to implement CRM prior to structural reorganisation.

7. The above rationale is included in the “Local context Statement” part of the IEG4 return (Section 1 of Annexe1) to support the Council’s postponement of consideration of CRM until the outcome of the Housing Options appraisal is known, at which point possible implementation of CRM would be considered as part of determining the “shape” of Waverley Borough Council post-ALMO or Stock Transfer.

8. The postponed consideration of CRM means that the related Priority Outcomes (G8, R16, R27 and G24) will not achieve green “traffic light” status by the ODPM’s target date of March 2006.

9. In addition to the above, there are two other Priority Outcomes that the Council will not achieve by the deadline:

G11 - e-Billing – The experience of other Councils with respect to the low volumes of customer take-up of the electronic receipt of Council Tax and NNDR bills suggests that e-billing would not be cost effective at present.
G19 - Adoption of ISO 15489 – Although work will have begun with respect to adopting this standard methodology for electronic document records management, it is unlikely that it will have been completed before April 2006.

10. Members are advised that failure to achieve all of the ODPM’s Priority Outcomes by the target date of 31st March 2006 may result in the Council’s IEG4 return being assessed as “unsatisfactory”. In previous years, local authorities with “unsatisfactory” IEG returns have been visited by a team from the IDeA, under the direction of the ODPM, to audit the Council's IEG4 and discuss the Authority’s e-government strategy before consideration is given by the ODPM as to whether to release the capital grant.

11. If any issues arise concerning the Council’s IEG4 return after its submission to the ODPM, your officers will submit a further report to the Executive.

Recommendation

The Executive is recommended to approve Waverley’s IEG4 Return for submission to the Office of the Deputy Prime Minister by 20th December 2005, in order to be eligible for consideration to receive a capital grant of 150,000 for the financial year 2005/06, noting the potential risk set out in paragraphs 4 to 11.


________________________________________________________________________

Background Papers (DoF)

There are no background papers (as defined by Section 100D(5) of the Local Government Act 1972) relating to this report.

________________________________________________________________________

CONTACT OFFICER:

Name: Lawrence Heath Telephone: 01483 523084


e-mail: lheath@waverley.gov.uk


comms/exec/04-05/313