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Waverley Borough Council Committee System - Committee Document

Meeting of the Executive held on 04/12/2007
Performance Management Report, Quarter 2 (July-Sept) 2007/08

Waverley Borough Council

– 26TH NOVEMBER 2007


Performance management report, quarter 2 (July-sept) 2007/08
[Portfolio Holder for Performance Management: Cllr M H W Band]
[Wards Affected: All]

Summary and purpose:

Waverley’s Performance Management Framework (PMF) contains a host of statutory (BVPI) and locally defined (LPI) indicators that assist Members and officers in identifying current improvement priorities.

The indicators in Waverley’s PMF are reviewed quarterly by the Executive. This report details performance against those indicators pertinent to the remit of the Council’s three Overview & Scrutiny Committee, during the second three-month period of 2007/08.

Environmental implications:

This report has no direct environmental implications.

Social / community implications:

The indicators contained within this report relate directly to the provision of social housing, the management of homelessness and to the business of keeping Waverley’s communities safe and secure.

E-Government implications:

This report has no direct e-government implications.

Resource and legal implications:

Active review of Waverley’s performance information is an integral part of the Best Value process, enabling the Council to improve Value for Money across its services. Publication of performance against the statutory Best Value Performance Indicators (BVPIs) is a legal requirement on the Council.


1. Waverley’s Performance Management Framework (PMF) contains a host of statutory (BVPI) and locally defined (LPI) indicators that assist Members and officers in identifying current improvement priorities.

Q2 Review of Performance

2. The Council’s three Overview and Scrutiny Committees now undertake quarterly reviews by means of ‘Performance Sub-Committees’. These sub-committees consist of four members and are supported by specialist officers appropriate to the areas of performance under consideration. Findings from the sub-committees are presented at the full Overview & Scrutiny meetings for ratification. The full performance reports presented to O&S Committees in Q2 of 2007/08 are contained at Annexe 1 to this report.

3. The observations of the three Overview & Scrutiny committees in respect of the Quarter 2 indicators are set out at Annexe 2 to this report:

Changes to the Performance Management Regime for Local Government

4. Following the Comprehensive Spending Review launch in October 2007, the Government launched a list of 198 new National Indicators, on which local public services will be required to report from April 2008 onwards. These indicators will replace Best Value Performance Indicators and all other national performance indicators. They will also form the bedrock for assessments under the new Comprehensive Area Assessment regime. 5. The 198 indicators published are in headline detail only at this stage. Consultation on the detail of the indicators is now underway, with final guidance expected in February 2008.

6. There is little doubt that the indicators have been selected with the Local Area Agreement agenda as the prime driver. In this context, only 64 indicators in the set will be reported directly by District and Borough councils. This list is set out at Annexe 3 to this report.

7. A further aspect of the new Indicator Set is the introduction of a large number of survey-based indicators. These are likely to be focused around a new bi-annual ‘Place’ survey, the first of which Waverley will be required to undertake in winter 2008.

8. With such a dramatic reduction in the indicators that Waverley is statutorily required to collect, there is an expectation that the Council will develop its own refined suite of local indicators to measure service performance. The details of this new local indicator set will feed directly into Audit Commission assessments such as Use of Resources and Direction of Travel. The three O&S committees have asked their Performance Sub-Committees to work with officers to develop recommendations on the composition of the new local indicator set.

9. Furthermore, the Corporate Management Team have begun to give consideration to a set of 12 Key Performance Indicators that can be used as a litmus test for organisational performance, and be reported regularly to the Executive. These are (in headline form):

Climate Change & Sustainability - Basket of indicators – CMT have asked the Corporate Climate Change group to make recommendations.
Complaints - Multi-faceted revision of LCE30 to include to departmental and corporate levels, at minimum:
- Proportion of stage 1 complaints to more advanced complaints
- % Change in complaints volumes, period on period
- % of Complaints resolved within WBC’s target times - Quantitative measure of outcome
- Measure of complainant satisfaction with process Development Control Turnaround Times - This will map to the new National Indicator (NI 157) – analysis of the new indicator’ s definition will be required to determine whether more information is required in a separate local indicator.
Bin Collection - Remodelled indicator based on LEN 1 and 2 showing performance in ensuring collection of refuse and recycling is done ‘right first time’
Rent Collection - Modelled on the existing BV66
Housing Repairs - Composite indicator taking into account performance of repairs & maintenance contractors (response times, satisfaction etc.) and performance against decency standards.
Equality & Diversity - Corporate O&S Sub-Committee and CMT are in agreement that the current measures in the BVPI set are not fit for purpose in an authority of Waverley’s size and geographical location. CMT has asked the Corporate E&D group to make recommendations on local indicators to measure performance against this agenda.
Housing Delivery via the Planning System - New National Indicators NI 154 (Net additional homes provided), NI 155 (Number of affordable homes delivered – gross) and NI 159 (Supply of ready-to-develop housing sites) will provide information on performance in this area. Officers to submit opinion on whether extra local indicators are required once the full detail of the final guidance is known.
Housing & Council Tax Benefit Turnaround Times - Based on existing BV78a & BV78b
Leisure Centre Usage - New local measures to be developed in line with the new consolidated contract.
Recycling Performance & Residual Waste Minimisation - This composite indicator will map to the new National Indicators NI 191 (Residual household waste per head), NI 192 (Household waste composted and recycled) and NI 193 (Municipal waste land-filled) – analysis of the new indicator’s definition will be required to determine whether more information is required in a separate local indicator.
Revenues Collection - Based on existing BV9 & BV10


The Executive is asked to:

Background Papers (CEx)

There are no background papers (as defined by Section 100D(5) of the Local Government Act 1972) relating to this report.


Name: Chris Ash Telephone: 01483 523148
E-mail: cash@waverley.gov.uk

Name: Kevin Walters Telephone: 01483 523491
E-mail: kwalters@waverley.gov.uk

Name: Annalisa Howson Telephone: 01483 523453
E-mail: ahowson@waverley.gov.uk

comms\executive\2007-08\191 Q2 PIs.doc

comms\executive\2007-08\191 Q2 PIs.doc